Benefit Education Lead - Southeast Region

Required Competencies:

Customer Focus Plan and AlignAction OrientedOrganizational SavvyResourcefulnessCommunicate Effectively

 Execution

Support the execution of key discipline within the Customer Event Operations organization, focusing on deployment of customer-facing events across all modalitiesSupport designated vendors (contracted benefit educators), who support customer engagement activities/eventsOversee the coordination of customer event deployment in aligned markets, including facilitation with internal and external stakeholders, material preparation, creation, and ordering of itemsDeliver cross-organizational collaboration regarding virtual or onsite customer educational eventsEngage in customer engagement reporting, project work and support to Cigna Healthcare sales and account management organizationFocus on the achievement of assigned goals and support in achieving functional goalsInform direct managers and teams to address resource, capacity, workload balancing and operational needsFocus on short-term outputs and other work areas as assignedAble to self-manage assignments and execute applicable components to support customer events without direct supervision

Key Responsibilities

Provide segment-agnostic, customer event support to Cigna HealthcareSupport benefit educators in a designated geographic area.  Includes all aspects of benefit educator’s hiring, onboarding and coachingResponsible for end-to-end coordination of customer events including material development and orderingResolve inquiries, conduct research, collaborate, and provide information to various segment business partners regarding customer engagement touchpointsIdentify ways to streamline procedures between departments/segmentsEscalate non-routine issues, consulting with leadership as appropriateEngage in customer engagement/enrollment planning by providing insights to supervisor/leadership on market needs to promote efficiencySupport designated enrollment budget and escalation processes (where applicable) to align with appropriate resource deploymentMaintain customer engagement activities within Salesforce and other applicable toolsFulfill local market report requests and analyze the local market customer engagementFollow established guidelines and procedures of benefit education events and other events as assigned  Act as a liaison to the sales teams and client / producer as needed including coordination of materials for event supportContribute to projects to focus on efficiency and effectiveness of customer engagements processes, guidelines, and systems

Other

Qualifications

Bachelor’s degree; in health education, health administration, marketing, business, or related field preferredAbility to obtain insurance license as directed if requested by managementExcellent written and communication skillsStrong organizational skills with the ability to prioritize and manage multiple tasks is requiredAbility to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverablesProficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com)Flexibility to adapt to changing workflows, in a fast paced, deadline driven environmentAbility to work independently and as a member of a teamBilingual or multi-lingual a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.