Bellboy/Porter
kempinski
Bellboy/Porter
DescriptionThe incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.\n
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Main Responsibilities\nWelcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction. \nEscort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.\nKeep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.\nHandle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.\nCollect luggage from guest rooms and keep them in a secure area until guest departure. \nMaintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. \nUpon requests, store guest luggage into the luggage storage room. Handles all luggage with care. \nMaintain cleanliness and tidiness of luggage storage room.\nAny other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.\n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired qualifications:\nMinimum of 2 years experience in front office or guest relations preferably in an international five star hotel\nCertificate in reception and operation services or any related field\nGood communication skills\nKnowledge of hotel operations & computer systems\nGeneral knowledge of tourist and business related information\nKnowledge of hotel products and services\nKnowledge of VIP welcoming protocol\nValid Seychelles Driving license\n\n
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Application Deadline: 27 August 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Seychelles - Baie Lazare
Reporting To: Bell Supervisor
DescriptionThe incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.\n
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Main Responsibilities\nWelcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction. \nEscort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.\nKeep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.\nHandle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.\nCollect luggage from guest rooms and keep them in a secure area until guest departure. \nMaintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. \nUpon requests, store guest luggage into the luggage storage room. Handles all luggage with care. \nMaintain cleanliness and tidiness of luggage storage room.\nAny other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.\n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired qualifications:\nMinimum of 2 years experience in front office or guest relations preferably in an international five star hotel\nCertificate in reception and operation services or any related field\nGood communication skills\nKnowledge of hotel operations & computer systems\nGeneral knowledge of tourist and business related information\nKnowledge of hotel products and services\nKnowledge of VIP welcoming protocol\nValid Seychelles Driving license\n\n
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