Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you! Overview As a Bell Person at the DoubleTree by Hilton NYC Downtown with Pyramid Global, you will welcome and acknowledge all arriving guests in a courteous and professional manner. You will be the first point of contact for arriving guests ensuring a positive experience from the very start of their stay. Primary Responsibilities but not limited to: Secure, tag and store luggage at guest's request. Transport luggage to and from guest rooms Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. Treat requests with professionalism, tact, and a courteous manner. Adhere to uniform and grooming standards. Perform other duties as requested by management. Pay Rate: $17.50 per hour paid weekly Qualifications Preffered Qualifications and Skills Professional verbal communication skills. Excellent interpersonal and customer service skills, including dealing with difficult guests. Reading and writing abilities to complete departmental records and logs. Excellent organizational skills and attention to detail. Ensure overall guest satisfaction. Employees will experience Pyramid as an employer that acknowledges achievement, rewards teamwork, and inspires excellence and growth each day. Team members are encouraged to set long-term goals, and these milestones are measured and celebrated by leadership, fostering an environment of employee success and career growth. Pyramid offers an inspiring work environment and benefits. Competitive Benefits Program Finance and Retirement (401K Plan) Performance Bonus Paid Time Off Perks & Discounts Professional Support Job Training Education Pathways Focus on Work-Life Balance Makes the work meaningful Empowers teams with the tools they need for greater autonomy