At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Position details:
Facility: BayCare Behavioral Health - Magnolia Plaza
Location: New Port Richey, FL
Status: Full Time
Hours: 8:30 AM–5:00 PM Monday-Friday

The Behavioral Health Office Representative is primarily responsible for inbound and outbound communications via telephone and will:

Schedule patients with appropriate providers, answer phones, and respond within timeframes defined by departmental guidelinesObtain complete and accurate patient registration information according to department standardsReview and confirm all registration information is accurate at each appointment and make any required updatesReview daily schedules for availability and coordinate with onsite supervisor to ensure provider schedules are at capacityConsistently review cancellation, displaced patients, and appointment request worklist throughout the day Accept transfers from other facilities according to established guidelinesSupport the behavioral health office care team with greeting, registering and checking in patients, obtaining and updating patient information, scheduling patient appointments, assisting with patient inquiries, may arrange for additional services, collecting and posting payments, assisting with patient billing questions, and ensuring completion of all encounter documentation prior to check out

Requirements:

High School or Equivalent1 year Related FieldPreferred: Bilingual in Spanish

 BayCare offers a competitive total reward package including:

Benefits (Health, Dental, Vision)Paid time offTuition reimbursement401K reimbursementYearly performance appraisals and team award bonusCommunity discounts and more

 Equal Opportunity Employer Veterans/Disabled