**Job Description** We are seeking a highly motivated and customer-focused individual to join our team as a Beef Monitoring Customer Success Representative. In this role, you will be the first line of contact for our valued customers, providing them with excellent service and support. You will play a crucial role in ensuring our customers have a seamless experience with our technology portfolio and are able to derive maximum value from it. This position requires a strong understanding of the beef business, excellent communication skills, and the ability to provide patient and effective training. The Beef Monitoring Customer Success Representative will join our company's Animal Health’s Livestock Technology Solutions division and will be the lead in delivering and developing training for end customers. This position will be responsible and accountable for training the end user to successfully enter, interpret and analyze all aspects of beef monitoring technology data including reproduction, health, and activity, as well as assist the customer and their staff on the change management journey related to the implementation of our products. By putting intelligent, actionable management information into producers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Our customer success representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively with Field Sales Teams and play a critical role in supporting our customer centric business model. **The individual selected will reside in Upper Midwest.** **Key Competencies:** + Develop and deliver training for end customers on software use, reports, protocols and KPIs. + Train end user to successfully enter, interpret and analyze the beef monitoring technology data. + Customize user portal and user reports to improve the user experience with software. + Work closely with third party providers of feedlot management software to ensure local success for the customer. + Recommend changes to customers current process allowing for full implementation of beef monitoring technology. + Work with data analytics team to determine the impact, management, and personal benefits to producers who purchase our system. + Consult with owners, managers and users to improve customer experience. + Ensure all questions are expediently addressed, resolved and documented in CRM. + Recommend additions to quick guides and customer communication for improvements. + Lead effort to educate cattle management teams, nutritionists, consultants and veterinarians. This includes onsite visits to users and consultants. + Conduct on site meetings with our company's Animal Health “key” accounts to ensure successful deployment of the systems. + Assist with gathering of testimonials, case studies and video clips. + Actively raise issues and recommend improvements to support services. + Use project management skills and organization to successfully manage multiple projects at once. + Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports. + Assist marketing to write newsletter and Ag media stories related to our company's Animal Health Livestock Monitoring technology. **Qualifications:** + Bachelor’s degree in Animal Science or related discipline. + A minimum of three years working in cattle management, nutrition, reproduction, animal health, feedlot software, or as a nutritionist/consultant. + Must possess a valid U.S. motor vehicle driver’s license without restriction. + Excellent written, verbal, presentation and MS office skills. + Should avoid any conflict of interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects. + Willingness to abide by all company policy and approval processes when traveling or purchasing company assets. + Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors and internal people. **Preferred Skills** Bilingual English and Spanish preferred. Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/) **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education. Expected US salary range: $94,300.00 - $148,500.00 Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) . **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** Domestic **VISA Sponsorship:** No **Travel Requirements:** 75% **Flexible Work Arrangements:** Remote **Shift:** 1st - Day **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Required Skills:** Adaptability, Adaptability, Animal Science, Animal Welfare, Beef Cattle Management, Business, Case Study Research, Clinical Experience, Conflicts of Interests, Customer Communications, Customer Experience Improvement, Customer Experience Management, Customer Service, Dairy Cattle Nutrition, Data Analysis, Field Sales Support, Inbound Phone Sales, Lead Generation, Livestock Management, Multi-Management, Newsletter Writing, Project Management, Resource Utilization, RFID Technology, Sales Goal Achievement {+ 2 more} **Preferred Skills:** **Job Posting End Date:** 05/28/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R349423