Job Title: Modern Trade Beauty Retail Operations Executive Beautyverse 1B/1C Job Role Position Overview: The Modern Trade Operations Executive will be responsible for supporting the day-to-day operations within the modern trade channel. This role requires a proactive individual with strong organizational skills, attention to detail, Willingness to travel and the ability to thrive in a fast-paced environment. Job Description Design Thinking for Operational Excellence • Apply empathy-driven research to understand frontline challenges and customer pain points through store visits, staff interactions, and customer feedback. • Collaborate cross-functionally to define problem statements and co-create innovative solutions that align with brand and business goals. Data-Driven Decision Making • Utilize data analytics to validate hypotheses, identify trends, and uncover opportunities across sales, footfall, conversion, and customer satisfaction metrics. • Develop and maintain real-time dashboards and reports to monitor KPIs and track the impact of initiatives. Execution & Scaling • Translate strategic initiatives into store-level execution plans with clear SOPs, timelines, and measurable outcomes. • Create playbooks and training modules to ensure consistent rollout and adoption across regions. • Partner with field teams to ensure feedback loops are in place, enabling continuous improvement and agility in execution. In-Store Execution: Implement and monitor in-store execution plans for promotional activities and product placements. Ensure compliance with Category guidelines and brand standards coordinating with regional team. Collaborate with Supply Chain: Collaborate with the supply chain team to maintain optimal inventory levels and minimize stockouts and ensure fill rates. Data Analysis and Reporting: Assist in collecting and analysing data related to key performance indicators (KPIs) for modern trade operations related to HUL3. Prepare regular reports for management review. Customer Relationship Management: Build and maintain positive relationships with modern trade customers and stake holders. Address customer inquiries and concerns promptly. In-Store Execution: Ensure effective in-store execution of strategies and merchandising. Ensure agreed launches connectivity, OSA and Promotion compliance. Promotional Support: Assist in the coordination and execution of promotional activities in collaboration with the Account team. Monitor the effectiveness of promotions and provide feedback for improvement. Target Achievement: Drive efforts to achieve market share objectives and QGP deliverables. Contribute to the monthly and quarterly target achievement for modern trade operations. Third-Party Agency Coordination: Collaborate with HFS (third-party agency) for Resource manning, effective visibility, Tester GWP availability and category management. Ensure alignment with category management strategies to enhance product visibility. Market Research: Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences. Provide insights and recommendations based on research findings. Qualifications: • Previous experience in FMCG or retail operations is an advantage. • Strong organizational and multitasking abilities. • Excellent communication and interpersonal skills. • Proficiency in Excel & Microsoft Office suite. • Proficient in Power BI will have added advantage