Dealership:L0414 Suburban Ford of Ferndale Suburban Ford of Ferndale Ready to Elevate Your Career? Be Our Next BDC Administrator! Are you driven, detail-savvy, and passionate about delivering top-tier customer service? Suburban Ford of Ferndale is on the hunt for a high-energy BDC Administrator to power up our Business Development Center! If you're ready to thrive in a fast-paced, team-oriented environment where your organizational skills and customer-first mindset truly shine — we want YOU on our team! Responsibilities: As a BDC Administrator, you will play a crucial role in our dealership's success. Your responsibilities will include: + Developing, processing, managing, following up, and tracking all customer interactions related to parts, service, and sales departments. + Gathering accurate customer information to create a robust database for continual follow-up and retention. + Building and maintaining knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. + Utilizing computer and phone skills within our Internet department to increase appointments, sales, and customer retention. + Scheduling solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, and other generic leads, as well as service and parts customers. Qualifications: To be successful in this role, you should have: + The ability to present information clearly and professionally. + Strong time management skills. + Efficient typing skills. + Basic computer and phone skills. Why Suburban Ford of Ferndale? + Innovative Environment: Be part of a forward-thinking team that values innovation and excellence. + Career Growth: We offer opportunities for advancement and professional development. + Community Focus: Join a dealership that is committed to giving back to the community. + Supportive Team: Work with a supportive and friendly team that values collaboration and teamwork. We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center We can't wait to meet you and see how you can contribute to our team - Apply Today! High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.