Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista should have customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred). 

Ultimately, the barista ensures an excellent experience for our guests.

DUTIES WHEN WORKING A SHIFT:

First Priority - Customers:

    •    Immediately greet customers as they arrive

    •    Engage customers before taking orders (i.e. “How are you today?”)

    •    Educate customers on menu items and answer any questions they ask

    •    Discern customer's preferences and make recommendations accordingly, potentially up-selling

    •    Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup)

    •    Receive and process payments (cash and credit cards)

    •    Serve prepared food, like cookies, pastries and muffins

    •    Prepare and serve beverages following recipes

Second Priority - Between Customers:

    •    Keep the bar area and equipment clean

    •    Brew drip coffee as needed

    •    Maintain an empty dirty dish bin 

    •    Wash and put away dishes in the kitchen

    •    Fill the drinking water container, mason cup tray, and buffet items

    •    Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor

    •    Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise

    •    Complete tasks on the checklist (for the appropriate shift) with initials by completed tasks, working ahead to ensure completion before the shift is over.  

    •    Complete daily tasks as possible (first shift), and complete before end of day (second shift)

    •    If there is time and it is appropriate, complete items on the next shift's checklist

    •    If the above is complete, ask your manager for something to do

    •    Notice if equipment operates properly and report any maintenance needs

    •    Comply with health and safety regulations