Why We Need Your Talents:
Clean and maintain all corridors and public area in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
ResponsibilitiesWhere You'll Make an Impact:
Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc Remove soiled linen, terry, and trash from the service areas and take to the appropriate locations in the prescribed manner Aid section housekeepers as needed (i.e., bed boards, rollaway, etc.) Report any missing/found articles, damage, or merchandise problems to the Supervisor Housekeeping Receive assigned section, keys, supplies, and any priority requests from the Supervisor HousekeepingRespond to guest’s requests and questions, and report guest issues and complaints in a hospitable manner to ensure guest satisfaction Coordinate with Supervisor Housekeeping on work priorities and provide assistance when needed
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Qualifications Job Requirements (skills, knowledge, and abilities) Able to read and interpret instructions and direction for guests Able to communicate without impediment with guests and staff in all areas relating to guest service Must be able to communicate in English Self-starting personality with an even disposition Ability to meet standards of appearance Ability to communicate information and hotel services to management and guests
Educational Requirements Experience: Prior housekeeping experience desirable Gaming License: Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency
Physical Requirements Lifting up to 25lbs Pushing/Pull up to 40lbs Carry up to 15lbs Frequent Bending / kneeling Frequent Walking Frequent Standing Some Sitting Climbing steps
Working Conditions 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.