**Additional Information** **Job Number** 25098493 **Job Category** Event Management **Location** JW Marriott Hotel Hong Kong, Pacific Place, 88 Queensway, Hong Kong, China, China,VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Hotel%20Hong%20Kong%2C%20Pacific%20Place%2C%2088%20Queensway%2C%20Hong%20Kong%2C%20China%2C%20China%2C) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Job Overview** Responsible for the service of all catering food and beverage. In so doing, it expected to direct all catering service efforts toward guest satisfaction, the achievement / maintenance of division standards, and profit maximization. **Candidate Profile** 1. Competencies (skills & knowledge required for the job): Prior Banquet manager experience, independent, willing to change, holding accountable 2. Language: Fluent English, Cantonese and appropriate Mandarin 3. Education: Diploma\Degree – Hotel Management - negotiable 4. Professional Certification/License: N/A **Duties and Responsibilities** _Primary_ 1. Maintain organization of banquet service areas. 2. Reviews menu / service (BEO) with Event Management and Banquet Chef on a daily basis. 3. Communicate any additional set-up requirements with Event Management. 4. Coordinate all food requirements with the kitchen, including accurate counts for preparation and plating. 5. Coordinate all liquor requirements with the Beverage Manager. 6. Assigns work / functions to Headwaiters and Captains. 7. Maintain up-to-date details on banquet functions and communication changes to associates. 8. Responsible for hiring and initial training of all catering service employees. 9. Responsible for any on-going training of captains / waiters which is necessary to maintain our standards of service and profit margins. 10. Responsible for labour costs of all service employees, therefore, supervises the scheduling of service employees and review schedules in terms of coverage and adherence to budget guidelines. 11. Responsible for maintaining budgeted banquet beverage cost, controllable cost. Profit and loss statement and presentation in good manner 12. Directly supervise the work of banquet captains and personally observe the performance of service personnel. 13. Directly responsible for the grooming standards and appearance of all catering service employees. 14. Ensures that all schedules catering function take place on-tine and according to plan. 15. Make personal contact with guests and assist them with any requests or suggestions. 16. Supervise proper tabulation of all banquet checks and is responsible for ensuring that all checks are presented to guest for signature. 17. Prepare (or reviews) a critique made of every catering function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Director of Catering. 18. Attend daily BEO function meeting and assign accountability to Headwaiters. 19. Conduct “Pre-Function Briefings” 20. Keep copies of all BEO’s, along with beverage requisitions. 21. Responsible for control and maintenance of all service equipment. Write work orders as necessary. 22. Conduct quarterly China, Glass, Silver and Linen inventory. 23. Bring to the attention of the Director of Event Management all materials and equipment that require re-ordering or need to be replaced. 24. Recommend new products and / or methods of operation to the Director of Event Management. _Secondary_ 1. Responsible for the maintenance of discipline and a high level of morale among catering service employees. 2. Ensure that all guest and employee complaints or requests are handled quickly and fairly. 3. Responsible for reporting all guest and employee accidents immediately to Security, so that accident reports may be prepared / further assistance may be obtained (if necessary). 4. Responsible for maintaining a high level of sanitation and cleanliness in service areas. 5. Responsible for maintaining on-going energy conservation and loss prevention programs among service employees. 6. Responsible for training Head Waiters and Captains in all aspects of the Manager position, so that they may take a total responsibility in the Manager’s absence. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.