Come join our Amenity Services team as a Banquet Manager

As a Banquet Manager within our Amenity Services Team you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service and guest satisfaction. This role involves coordinating with Event Planners to execute events, manage staff and ensure that all banquet facilities are set up according to standards. This role is also tasked with training and supervising banquet staff, resolving any issues that arise during events and continuously seeking ways to improve service quality and operational efficiency. Strong leadership, communication and organizational skills are essential for success in this role.In this role you will collaborate with Event Planners, Sr. Hospitality Manager, Dining Managers, Captains and Chefs for operational needs.

Job Responsibilities

Supervise all banquet events, including corporate meetings, conferences, and special occasions. Coordinate with Planners to understand event requirements and ensure client satisfaction is met. Collaborate with vendors, suppliers and purchasing team to ensure timely delivery of services and products. Conduct post-event evaluations to improve future banquet services. Identify and address training needs for the Dining Team, including new procedures and equipment. Collaborate with management team to interview, hire and schedule the Client Center dining service team. Assist with staff attendance, warnings, suspensions and terminations alongside Human Resources. Document all incidents thoroughly, including counseling sessions. Learn basic POS troubleshooting and support call procedures. Assist in managing cost control and labor standards for efficient dining operations.. Monitor and record inventory, and assist with month-end inventory processes.

Required qualifications, capabilities, and skills:

5+ years Fine Dining or Luxury Hotel experience Possess outstanding knowledge of Food & Beverage operations. Expertise in banquet operations, including planning, equipment, setups, financials and luxury event service. Proficient in managing POS systems and running operational reports. Identify implement process improvements to enhance quality and outcomes. Act with integrity and choose ethical courses of action to protect the company, clients and customers. Ability to work independently, apply critical thinking and make sound business decisions.

Preferred qualifications, capabilities, and skills:

Experience with Avero or similar logbook systems. 3+ years Banquet management experience preferred Ability to lift up to 30lbs occasionally and stand for extended periods. Available to work late nights, holidays and days as needed. Regularly review and incorporate ‘on trend’ products and services to drive innovation.