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Waldorf Astoria is looking for a Banquet Houseperson to join the team in Chicago's Gold Coast!  

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Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining. 

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At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

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Want to learn more? Hotel Website, Facebook, Instagram 

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Classification: Full-Time

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Shift: Various – must be available to weekdays, weekends, and holidays. 

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Pay Rate:  The pay rate for this role is $25.90/hour and is based on applicable and specialized experience and location. 

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Union Position: This position is part of the Local 1 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week. 

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What will I be doing?

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A Houseman is responsible for supporting Food and Beverage operations to deliver an excellent Guest and Member experience while ensuring cleanliness of all areas and maintaining equipment. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nMaintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards\nCleaning includes, but not limited to, cleaning restrooms, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing trash, stocking and maintaining supply rooms, reporting maintenance deficiencies for repair/replacement and cleaning and removing spots, insects and debris\nEnsure equipment is in full working order and report any defects\nProject a professional manner to guests and team members\nAssist back of house team when requested\nAble to lift and Push Banquet Equipment\nAssist with set ups to ensure department runs efficiently\nManage the set up relating to Food and Beverage functions in a timely manner\nLift/Pull/Push at least 50 pounds\nComply with hotel security, fire regulations and all health and safety legislation\nAttend training provided by the hotel\n

What are we looking for?

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To fulfill this role successfully, you must possess the following minimum qualifications and experience:

\n\nBasic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette\nKnowledge of appropriate table settings and service ware\nMust posses strong organizational skills\nAbility to work in outdoor areas\nBe familiar with all events happening at the hotel\nAbility to perform under pressure effectively for extensive periods of time while maintaining professionalism\n\n

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel discount program\nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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