Customer Service
· Ensures the delivery of brand promise and provides exceptional guest service at all times.
· Provides excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.
· Establishes a rapport with guests maintaining good customer relationships.
· Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Operational
· Ensures that minimum brand standards have been implemented.
· Embraces all Touches of New World Phu Quoc Resort.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implement.
· Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· Maintains par stocks of all equipment and guest supplies as required.
· Sets up venue as per guest requirement.
· Checks/ tests all audio vision equipment prior to any function.
· Places all signage for functions at proper place/ location.
· Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
· Ensures all linens and equipment are clean before sending to the store.
· Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
· Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
· Works closely with the Art Department in decorating the function venue.