**Overview:** Responds to written and email correspondence from customers. Completes outbound phone calls to customers as required to explain resolution to their correspondence. Provides support for customer requests. **Primary Responsibilities:** + Research and respond to customer inquiries, including mail and email. + Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues. + Process deposit for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes. + Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs. + Complete activities in a manner compliant with applicable laws and regulations, such as RESPA (Real Estate Settlement Procedures Act), FDCPA (Fair Debt Collection Practices Act) and other applicable mortgage servicing regulations. + Develop a proficiency in the use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines. + Review and draft related procedures as requested. + Draft communications to customers. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position provides support for letter verification, creation, and other customer fulfillment requests, inclusive of written communication including correspondence and email. **Education and Experience Required:** High School diploma or equivalent (GED) Minimum of 2 years relevant work experience Proficiency with personal computers as well as pertinent spreadsheet and word processing software Demonstrated verbal and written communication skills Demonstrated problem-solving skills **Education and Experience Preferred:** Associate's Degree M&T Bank Customer Servicing experience Knowledge of banking regulations M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Millsboro, Delaware, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.