**Overview:** Fulfills and assists with management of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans. **Primary Responsibilities:** + Research and review customer account(s) to support internal and external requests + Perform production work associated with Records Management, including document retrieval, verification, and routing + Process and fulfill customer statement requests in a timely and secure manner + Monitor individual email, team email boxes, and several Microsoft Teams channels for incoming work, escalations, and general inquiries + Provide guidance and clarification to offshore partners on escalated process questions + Input account balances on governmental websites (for Social Security applicants) + Collaborate with team members to identify process improvements + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Qualifications:** + Strong attention to detail and organizational skills + Prior experience in banking operations, customer service, or records management preferred + Ability to prioritize tasks and manage multiple workflows + Effective verbal and written communication skills + Proficiency in Microsoft Office + Ability to work independently and collaboratively across teams **Education and Experience** **Required :** Associates’ degree or a minimum of 2 years’ work experience **Education and Experience Preferred:** Some post high school education Minimum of 2 years’ banking experience within an operations unit or the department Proven data entry skills Proven personal computer skills **Physical Requirements:** Ability to lift up to 25 pounds M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Amherst, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.