Overview:

Fulfills and assists with management of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans.          

Primary Responsibilities:Research and review customer account(s) to support internal and external requestsPerform production work associated with Records Management, including document retrieval, verification, and routingProcess and fulfill customer statement requests in a timely and secure mannerMonitor individual email, team email boxes, and several Microsoft Teams channels for incoming work, escalations, and general inquiriesProvide guidance and clarification to offshore partners on escalated process questionsInput account balances on governmental websites (for Social Security applicants)Collaborate with team members to identify process improvementsUnderstand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.

Qualifications:

Strong attention to detail and organizational skillsPrior experience in banking operations, customer service, or records management preferredAbility to prioritize tasks and manage multiple workflowsEffective verbal and written communication skillsProficiency in Microsoft OfficeAbility to work independently and collaboratively across teamsEducation and Experience Required :

Associates’ degree or a minimum of 2 years’ work experience

Education and Experience Preferred:

Some post high school education

Minimum of 2 years’ banking experience within an operations unit or the department

Proven data entry skills

Proven personal computer skills

Physical Requirements:

Ability to lift up to 25 pounds

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationAmherst, New York, United States of America