• Leads resolution to ad hoc queries from various groups including, Client, and Beneficial owner and relevant operations teams • Demonstrates the ability to exercise sound judgment and to observe the highest degree of Confidentiality in the handling of information received in the course of their responsibilities. • Interacts with clients and internal departments to resolve escalated issues. • Assists with developing best practice processes around work assignments, project management, and quality of output while maximizing overall team. Performance and ensuring compliance with KYC standards. • Reviews quality audit on client accounts.