• Leads resolution to ad hoc queries from various groups including, Client, and Beneficial owner and relevant operations teams

• Demonstrates the ability to exercise sound judgment and to observe the highest degree of Confidentiality in the handling of information received in the course of their responsibilities.

• Interacts with clients and internal departments to resolve escalated issues.

• Assists with developing best practice processes around work assignments, project management, and quality of output while maximizing overall team. Performance and ensuring compliance with KYC standards.

• Reviews quality audit on client accounts.