Banking Customer Service Representative Location: Richland or Spokane, Washington | Full-Time | 9 AM – 6 PM (Rotating Saturdays) Are you passionate about helping people and building lasting relationships? Join a dynamic team where your customer service skills make a real impact every day. We're looking for a friendly, proactive, and detail-oriented individual to be the voice of our credit union—supporting members and delivering exceptional service with every interaction. What You’ll Do: + Deliver outstanding service via phone and email to support members with account inquiries and maintenance. + Take ownership of member concerns, set clear expectations, and follow through with timely resolutions. + Identify opportunities to offer additional products and services that enhance the member experience. + Collaborate with your team and leadership to resolve issues and improve processes. + Stay up to date on policies, procedures, and financial regulations. What You Bring: + 1+ year of call center or customer service experience. + High school diploma required; college coursework or degree preferred. + Bilingual in Spanish is a plus. + Strong communication skills—both written and verbal. + Ability to multitask, prioritize, and resolve issues with urgency and care. + Tech-savvy with Microsoft Office and comfortable navigating online systems. Work Environment: + 6-week paid training program (4 weeks classroom, 2 weeks nesting) + Supportive call center setting inside the credit union + Locations: + 51 Gage Blvd, Richland, WA 99352 + 5123 E 3rd Ave, Spokane Valley, WA 99212 Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.