Job Title: Banking Customer ServiceJob Description The Banking Customer Service role is dedicated to providing outstanding service, fostering deep and lasting member relationships. The position involves answering general inquiries and performing account maintenance through phone or email channels, ensuring all interactions meet or exceed key critical metrics. The role also involves researching and resolving problems with guidance, taking ownership of member concerns, and offering timely follow-up and resolution. Additionally, you will identify opportunities to promote credit union products, services, and promotions, generating referrals to enhance member relationships. Responsibilities + Provide exceptional customer service to promote deep member relationships. + Answer inquiries and perform account maintenance via phone or email. + Meet or exceed key critical metrics. + Research and resolve problems with guidance. + Take ownership of member concerns and provide timely follow-up and resolution. + Identify opportunities to promote additional credit union products and services. + Maintain knowledge of credit union policies, procedures, and regulations. + Perform other duties as assigned. Essential Skills + 1+ year experience in call center customer service. + Excellent customer service and communication skills. + Proficient with Microsoft Office software and standard office equipment. + Proficiency with call center programs is desired. + Familiarity and comfort with online systems and other technology. Additional Skills & Qualifications + Bilingual Spanish is preferred. + Ability to organize and prioritize multiple tasks. + Strong problem-solving skills with a sense of urgency. + Ability to promote and participate in a cohesive team environment. + Effective verbal and written communication skills. + High school diploma required; some college coursework preferred; degree highly desirable. Why Work Here? Join a thriving environment with ample opportunities for growth and development. Benefit from competitive pay, comprehensive medical, dental, vision, and life insurance coverage, as well as a 401(k) match. Enjoy the flexibility of paid time off, including 10 paid holidays, and an incentive program. Take advantage of tuition assistance and student loan repayment options, commuter benefits, and product discounts. Be part of an engaging work environment with rewards and recognition programs. Work Environment You will work in a call center environment within the credit union. The role involves an initial 6-week training period, including 4 weeks of training and 2 weeks of nesting. The position requires 8-hour shifts during normal banking hours (9-6), with a rotating Saturday shift after training. After 90 days, team members may apply to work from home based on quality and KPIs. You can also explore internal advancement opportunities after one year in the role. Job Type & Location This is a Contract to Hire position based out of Lynnwood, Washington. Pay and Benefits The pay range for this position is $21.50 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lynnwood,WA. Application Deadline This position is anticipated to close on Sep 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.