Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

Type of Qualification: First Degree/NQF7
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative

Experience Required
Client Coverage
Personal and Private Banking
1-2 years

3-4 Years experience in sales, service, relationship management, credit applications and financial acumenAnalyse customers’ financial behaviour, current product holding and short to long term financial needsApply discretion to act on client instructions within defined mandate and escalate where applicableIdentify business opportunities and create additional sales for future growth.Ability to retain existing customers or clients, diagnose their needs and present product feature and benefits to retain their business.

Additional Information

Behavioural Competencies:

Articulating InformationChallenging IdeasConveying Self-ConfidenceConvincing PeopleDeveloping ExpertiseEstablishing RapportExamining InformationExploring PossibilitiesImpressing PeopleInteracting with PeopleInterpreting DataMaking DecisionsMeeting TimescalesProviding InsightsPursuing GoalsSeizing OpportunitiesShowing ComposureTeam WorkingUnderstanding People

Technical Competencies:

Banking Process & ProceduresClient KnowledgeClient RetentionClient ServicingCustomer Understanding ( Consumer Banking)Product Knowledge (Consumer Banking)Risk AwarenessRisk Identification