Job Description

Join Our NHS Team as an ICT Service Desk Assistant - Band 3

Supporting healthcare through technology

We're looking for a proactive, customer-focused ICT Service Desk Assistant to join our growing digital team. In this role, you'll be at the heart of keeping our systems running smoothly so our front-line healthcare professionals can deliver the best possible patient care.

? Location: Ulster Hospital, Dundonald
? Salary: Band 3 - £12.31 per hour
? Hours: Monday to Friday 9 until 5pm

What You'll Do:

Support the ICT Service Desk Manager in delivering the Trust's ICT Strategy and annual work programmesLog, assign, and track all incoming ICT Incidents, Service Requests, and Information RequestsTake ownership of calls from start to resolution, ensuring timely updates and excellent communication with usersProvide 1st line remote technical support for our hardware, software, and network infrastructure - following best practice standardsGive clear, friendly feedback to users about the status of their requestsAssist with the administration of the ICT Service Desk, including processing request forms

What We're Looking For:

A passion for great customer service and strong organisational skillsConfidence in using IT systems and learning new technologiesClear communication skills with the ability to explain technical issues in an easy-to-understand wayA team player who enjoys solving problems and helping others

Why Join Us?

Be part of an NHS team making a real difference every daySupport from friendly colleagues and opportunities for professional developmentA role where technology meets compassion - helping to ensure our clinical teams can focus on what they do best: caring for patients

For further information please call Siobhan at Brook Street

Brook Street NMR is acting as an Employment Business in relation to this vacancy.