The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas + Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes + Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction + Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates + Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes + Monitor requirements related to compliance with Corporate Policies + Monitor and implement corrective actions derived from MCA reviews and other control entities + Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process + Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 2-5 years of relevant experience + Proficient in Microsoft Office + Consistently demonstrates clear and concise written and verbal communication skills + Ability to work in fast pace and changing environment + Ability to analyze data and solve problems + Proven organizational and time management skills **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. + **Conocimientos** Habilidades en manejo y conocimiento básico de computadora. + **Objetivo del puesto** El analista de Dictaminación, se encarga de analizar, investigar y dictaminar las aclaraciones de los clientes, por cargos no reconocidos, así también reclamos con tarjeta presente en el negocio, efectuadas en su tarjeta de débito o crédito. + **Objetivo del área** Atender Aclaraciones de tarjetas de débito y crédito. + **Funciones principales del Puesto** Coordinar a equipos operativos, tecnológicos y administrativos / + **Habilidades técnicas / Competencias que debe tener el Candidato** + Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios + Habilidades para transmitir conocimientos específicos de forma práctica y estructurada + Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización. + Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables. + Atención de problemas de manera inmediata (sentido de urgencia) + Capacidad de análisis + Trabajo bajo presión + Orientación a cumplimiento de objetivos ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.