The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areasAssist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processesAssist in the execution and monitoring of processes and data, ensuring efficiency and client satisfactionOrganize, develop, and maintain Continuity of Business, Resolution planning and Business Review TemplatesAdminister and maintain applications for the generation of Dashboards indicators in the effectiveness of processesMonitor requirements related to compliance with Corporate PoliciesMonitor and implement corrective actions derived from MCA reviews and other control entitiesConduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection processFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of relevant experienceProficient in Microsoft OfficeConsistently demonstrates clear and concise written and verbal communication skillsAbility to work in fast pace and changing environmentAbility to analyze data and solve problemsProven organizational and time management skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia requerida

Mínima 1año de experiencia en aclaraciones.

Dominio de Microsoft Office.

Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.

Capacidad para trabajar en un ambiente apresurado y cambiante.

Habilidad para analizar datos y resolver problemas.

Habilidades comprobadas de organización y gestión del tiempo.

Diploma de bachillerato o equivalente.

Conocimientos

Conocimiento en la atención y resolución de aclaraciones.

Conocimiento en productos y servicios del banco.

Objetivo del puesto

Seguir procedimientos establecidos para completar asignaciones en el proceso BAU y resolver problemas que requieran de un análisis e investigación

Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones.

Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo.

Se pueden asignar otras obligaciones laborales según sea necesario

Objetivo del área

Gestionar las aclaraciones de los clientes relacionados a los productos de Captacion, documentando y analizando para generar un Dictamen dentro de los tiempos regulatorios establecidos.

Funciones principales del Puesto

Seguir procedimientos establecidos para completar las asignaciones diarias en el proceso BAU de atención de aclaraciones en productos captación.

Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones.

Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo.

Se pueden asignar otras obligaciones laborales según sea necesario

Habilidades técnicas / Competencias que debe tener el Candidato

Excelentes habilidades para trabajo en equipoHabilidades para transmitir conocimientos específicos de forma práctica y estructuradaExcelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.Atención de problemas de manera inmediata (sentido de urgencia)Capacidad de análisisTrabajo bajo presiónOrientación a cumplimiento de objetivos

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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