The Ops Sup Analyst SAFE Act NRZ is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 SAFE Act NRZ serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Update help content used by Knowledge Hub end users to service client inquires, as needed + Execute work assigned, including annual review certification and change requests + Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval + Conduct needs assessment and update content or develop content related solutions according to business needs + Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes + Monitor work progression ensuring completion of assignments by requested due date + Ensure consistent application of team process controls + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 0-2 years of relevant experience + Proficient in Microsoft Office + Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements + Self-motivated and detail oriented + Proven organization and time management skills + Demonstrated problem-solving and decision-making skills + Consistently demonstrates clear and concise written and verbal communication skills + This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **FUNCIONES** • Diagnosticar, dar seguimiento y resolver incidencias reportadas por los usuarios del sistema . • Asegurar atención y solución de problemas del sistema • Diseñar, desarrollar e implementar nuevas funcionalidades en el sistema para mejorar la experiencia del usuario, atendiendo las necesidades del negocio. • Realizar pruebas en los ambientes preproducción para asegurar el correcto funcionamiento de las mejoras antes de su liberación. • Colaborar con otros equipos para asegurar la integridad de las soluciones. • Administrar y actualizar los catálogos en los sistemas. **REQUERIMIENTOS** 2 años de experiencia en el desarrollo de aplicaciones web Conocimiento de metodologías ágiles Conocimiento básico de crédito Deseable experiencia en outsystem ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.