The Retention Analyst 1 is an entry-level position responsible for meeting sales targets for financial products and services within their assigned district or location in coordination with the broader Consumer Sales team. The overall objective is to utilize basic product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs. **Responsibilities:** + Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi’s products. + Provide advice and product information to Citi clients as appropriate, outlining features and benefits. + Build and maintain new and existing customer relationships. + Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers. + Achieve or exceed decided sales targets. + Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + Previous relevant experience in financial sales and customer service preferred + Consistently demonstrates clear and concise written and verbal communication + Proficient computer and technology skills + Demonstrated sales skills + Effective problem-solving and negotiation skills + Demonstrated Influencing and relationship management skills **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Requisitos: + Licenciatura (título universitario) o experiencia equivalente mayor a 3 años en Afore. + Buena presentación + Proactividad + Buena comunicación + Gusto por atender a clientes + Experiencia en servicios y temas financieros + Experiencia ventas y servicio al cliente + Deseable experiencia previa en áreas de Afore (internos) (externos deberán certificarse) + Internos contar con certificación CONSAR + Externos deberán presentar examen CONSAR ------------------------------------------------------ **Job Family Group:** Consumer Sales ------------------------------------------------------ **Job Family:** Consumer Product Sales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.