The Relationship Associate is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job. **Responsibilities:** + Responsible for execution of multiple production support functions to fulfill product requirements for clients. + Provides day-to-day client servicing, handle and provide timely resolution to client issues. + Completes all assigned tasks on a timely basis with minimal supervision. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + previous relevant experience preferred **Education:** + Bachelors degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Asesor de Control de Indicadores Perfil: Licenciatura en Actuaria, Economía, Administración o afin, titulado o pasante / Experiencia equivalente Experiencia: Mínima de 2 años en las siguientes actividades: · Análisis de KPIS · Manejo de bases de datos · Analizar y administrar información sobre indicadores de control · Construcción de nuevas fuentes de información que generen valor al negocio · Identificar, analizar y proponer alternativas de solución a problemas, optimizando procesos operativos · Elaboración de cuadros estadísticos y de presentaciones de indicadores en foros internos de control · Gestionar, coordinar y ejecutar oportunamente los procesos de verificación de prácticas comerciales y casos asignados | Análisis, seguimiento y atención de los casos asignados · Análisis y entrega oportuna y forma de requerimientos ante auditorías internas o externas · Deseable conocimiento general del proceso operativo del producto de Afore Experiencia técnica: · Manejo de bases de datos y elaboración de presentaciones · Excel avanzado, macros 80% | cruces de información, tablas dinámicas, gráficas · Office 90% · Elaboración de presentaciones (Power Point) Habilidades: · Comunicación verbal y escrita · Organización y gestión del tiempo · Capacidad para trabajar en un entorno dinámico y multidisciplinario · Apego a políticas y procedimientos · Capacidad de análisis · Actitud de servicio. Trabajo en equipo. Trabajo bajo presión Lugar de Trabajo: Av. Horacio 411, Col. Polanco, Cdmx Formato de trabajo: Hibrido Área: Estrategia Comercial en Afore Favor de adjuntar CV actualizado ------------------------------------------------------ **Job Family Group:** Consumer Sales ------------------------------------------------------ **Job Family:** Consumer Sales Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.