The Relationship Associate is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

Responsible for execution of multiple production support functions to fulfill product requirements for clients.Provides day-to-day client servicing, handle and provide timely resolution to client issues.Completes all assigned tasks on a timely basis with minimal supervision.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

previous relevant experience preferred

Education:

Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Actividades

Asesor que gestiona y atiende con oportunidad procesos de control en el área de Estrategia de Asesoría Previsional, con impacto para el cumplimiento normativo atendiendo requerimientos de las áreas de control interno y externo. | Responsable de administrar y reportar información para toma de decisiones, realizar reportes, gestionar y administrar procesos de forma central para la fuerza de ventas y staff, con la finalidad de cumplir con políticas corporativas o requerimientos de negocio.

Funciones

- Entrega oportuna y en forma de información de requerimientos por parte de las áreas de Control (CONSAR, Contraloría Normativa, Internal Audit, Comité de Comunicación y Control, entre otras) generando avances e informes, en su caso.

- Atención en tiempo, forma y con calidad a procesos de control que le son asignados (auditorías, issue’s, ejecución de controles, monitoreos, Kri’s, resguardo de registros).

-  Gestionar los procesos centrales de control del área de Estrategia de Asesoría Previsional, así como administrar bases de datos para el correcto cumplimiento de las tareas asignadas.

Requisitos

- Licenciatura terminada / Experiencia equivalente

- Habilidades efectivas de comunicación verbal y escrita |Capacidad para trabajar en un entorno dinámico y multidiciplinario | Capacidad demostrada para navegar simultáneamente en múltiples sistemas y tareas | Apego a políticas y procedimientos, Capacidad de análisis,  Actitud de servicio

- Experiencia demostrada en la gestión de procesos, generación de reportes e informes, manejo de bases de datos

- Dominio avanzado de Microsoft Office y Windows (Excel, manejo y cruces de bases de datos, tablas dinámicas, gráficas -Presentaciones en Power Point)

-  2 años de experiencia laboral en un puesto relacionado

-  Deseable conocimiento general del proceso operativo del producto de Afore para gestionar sus actividades de manera oportuna

Favor de adjuntar CV actualizado

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Consumer Sales Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.