The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients + Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales + Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries + Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed + Support expansive and diverse array of products and services + Assist with ongoing Lean and process improvement projects + Resolve complex problems based on best practice/precedence, escalating as needed + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 2-4 years of relevant experience + Proficient in Microsoft Office + Comprehensive knowledge of Dispute process + Ability to work unsupervised and apply problem solve capabilities + Ability to work occasional weekends to support Pega releases and COB testing + Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) + Demonstrated analytical skills and mathematical knowledge + Consistently demonstrates clear and concise written and verbal communication skills **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **PARA LA POSICIÓN REQUERIMOS:** + **DISPONIBILIDAD PARA ROLAR HORARIOS** + BACHILLERATO (Concluido) o Superior preferentemente administración, o computo truncos, en proceso o titulados. + Experiencia bancaria deseable. + Manejo y análisis de información, captura alfanumérica. + Excel intermedio (tablas dinámicas, formulas básicas, cruces) + Captura de datos, trabajo bajo presión y tiempos de entrega diaria. + Manejo y Análisis de Información general + Manejo de Información sensitiva + Habilidades Personales + Rápida captura alfanumérica por trabajo bajo presión en tiempos de entrega y carga de trabajo + Cumplimiento en tiempos de entrega + Organización de tiempo y actividades + Trabajo en equipo **EL OBJETIVO DE LA POSICIÓN ES:** + Validación de información y certificación de procesos de Estados de cuenta + Confirmar y revisar antes de la emisión de Estados de cuenta la información al cliente. + Analizar y validar información antes de emisión al cliente donde pueda causar impacto al banco reputacionalmente. + Validar estados de cuenta de acuerdo a la información reflejada, comparado en sistemas, simuladores y herramientas adicionales para cubrir las necesidades de los negocios. **LA MODALIDAD Y HORARIOS DE LA POSICIÓN:** + EDIFICIO REVOLUCIÓN NO. 1267 + En sitio + **semanas de: martes a sábado o de domingo a jueves (5 días laborables, 2 de descanso)** + **HORARIOS ROLADOS** + De 9 am a 6 pm + DE 7 am A 3 pm + DE 2 pm A 10 pm + Disponibilidad de laborar días festivos y/o descansos de manera ocasional con PHE ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.