The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research + Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed + Conduct basic analysis and research as well as workflow management + Support an expansive array of products and services + Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 1-3 years of relevant experience + Experience working in a business office or operational environment + Proficient computer and math skills with a focus on complex databases and spreadsheets + Demonstrates technical and administrative expertise + Consistently demonstrates attention to detail + Demonstrated knowledge of activities, policies, and procedures of a basic work area **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **PARA LA POSICIÓN REQUERIMOS:** + Bachillerato concluido + **Habilidad en captura de datos** + **Experiencia relevante en validación de información en expedientes** + Habilidades comprobadas de organización y gestión del tiempo. + Habilidades comprobadas de toma de decisiones y resolución de problemas. + Manejo de paquetería Office + Manejo EXCEL intermedio + Habilidad en el manejo del teclado numérico para captura + Observador + Analítico + Proactivo + Trabajo en equipo + Comunicación efectiva + Manejo de estrés **EL OBJETIVO DE LA POSICIÓN ES:** + Validar las anomalías identificadas y reportadas por los proveedores de servicio durante el proceso la recepción y validación del paquete de comprobantes y cheques de la red de sucursales que arriban a custodia a File Central. + Brindar apoyo en la certificación de actividades propias del proceso de Recepción y Validación del Paquete Contable y Cheques, a nombre de Franquicia Comercial. **LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:** + Edificio Revolución 1267 + SITIO + Lunes a viernes + 9 a 18 h ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.