The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments + Identify process gaps requiring escalation, offering potential solutions + Assist with inventory management and workflow needs as dictated through risk priority and service level + Support a range of products and services + Analyze problems and formulate solutions through research and investigation + Navigate, test and execute moderately complex databases, spreadsheets, and systems + Ensure accurate and timely account handling + Assist in activities that help reduce organizational impact and/or loss + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 1 year of relevant experience + Proficient computer and typing skills + Ability to adapt to new technology quickly and seamlessly + Consistently demonstrates clear and concise written and verbal communication skills + Ability to work with others to complete assigned tasks **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **PARA LA POSICIÓN REQUERIMOS:** + Bachillerato concluido + **Manejo Excel Intermedio** . + **Contabilidad Básica.** + Trabajo en Equipo. + Analítico. + Organizado. + **Seguimiento y solución a aclaraciones.** + Análisis y captura de datos. + Enfoque al cliente. + **Disponibilidad de horario y lugar de trabajo.** + Se pueden asignar otro tipo de obligaciones laborales según sea necesario. **EL OBJETIVO DE LA POSICIÓN ES:** + Gestión directa con las compañías de traslado + Atención a clientes externos por servicios verificación de depósitos a nivel nacional + Entrega de reportes a clientes + Interacción con los proveedores a nivel nacional + Seguimiento y solución de aclaraciones + Manejo de bases de datos, para el análisis y reporte de diferencias **EL HORARIO Y MODALIDAD DE LA POSICIÓN ES:** + EDIF. TECNOPARQUE + Residente + Lunes a viernes + 9:00 am - 6:00 pm ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.