The Infrastructure Senior Supervisor is an intermediate level responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities: Lead, evaluate, provide resources and drive a team towards goals Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions Recommend new work procedures and process improvements Ensure adherence to control / risk standards and processes Evaluate risk issues and mitigate negative outcomes through prevention, detection and correction Utilize knowledge of procedures and concepts within Technology Infrastructure Apply basic knowledge of Technology Infrastructure and precedent to resolve problems Ensure the quality of tasks executed by self and others on team and delivery of end results Act as backup to Infrastructure ManagerAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications: 2-5 years of experience in a Technology Infrastructure role (application hosting and/or end user services) with people management experience Ability to communicate technical concepts to a non-technical audience Experience in a Financial Services or large complex and/or global environment preferred Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline Effective written and verbal communication skills Effective analytic/diagnostic skills
Education: Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objetivo del Puesto:

Diagnosticar, comparar y estandarizar los procesos operativos y técnicos de TI en diversas ubicaciones, proponiendo modelos homologados (o segmentados cuando sea necesario), y asegurando su adopción, cumplimiento y mejora continua a nivel nacional.

Responsabilidades Principales:

Realizar levantamiento y documentación de procesos de TI actuales en diferentes sedes.Identificar brechas, redundancias y oportunidades de mejora en la ejecución de procesos TI (soporte, administración de activos, redes, etc.).Proponer un modelo de proceso estándar u homologado para su aplicación nacional.Coordinar pilotos de prueba y ajustes al nuevo proceso.Asegurar la adopción del nuevo proceso a través de entrenamientos, workshops y acompañamiento a equipos locales.Establecer mecanismos de monitoreo, control y auditoría del cumplimiento.Reportar resultados a Dirección de TI y proponer mejoras recurrentes.Fungir como puente entre áreas técnicas y de negocio para garantizar viabilidad y aplicabilidad del nuevo proceso.

Perfil Recomendado:

Formación Académica (Titulado)Carreras relacionadas con: Ingeniería en Sistemas Computacionales / Ingeniería Industrial (con enfoque en mejora de procesos) / Ingeniería en Tecnologías de la Información / Licenciatura en Informática Administrativa / Administración de Tecnologías de Información

Experiencia:

Mínimo 5 años en áreas de procesos de TI, soporte técnico o gestión de servicios de TI.Experiencia documentando y rediseñando procesos.Experiencia comprobable en trabajo de campo en múltiples ubicaciones.Conocimiento de marcos de gobernanza de TI (ej. ITIL, COBIT).Deseable experiencia con proveedores externos o integradores de servicios.

Certificaciones deseables:

✅ ITIL® v4 Foundation.✅ Lean Six Sigma (Yellow/Green Belt) para mejora de procesos.✅ COBIT® (para gobierno de TI, opcional pero valioso).✅ ISO 20000 (gestión de servicios TI, deseable).🔁 Certificaciones en Scrum o Agile (si aplica en tu cultura organizacional).📊 Conocimiento en herramientas como Visio, Bizagi, o plataformas BPM (Business Process Management).

Habilidades clave:

Alto nivel de análisis y pensamiento sistémico.Excelentes habilidades de documentación.Capacidad de negociación.Capacidad para generar consenso entre equipos con prácticas distintas.Comunicación efectiva (oral y escrita).Enfoque a resultados y mejora continua.Adaptabilidad y proactividad.Disponibilidad para viajar y estar en campo.Ingles Conversacional.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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