Support Center - Irving

Under the direction of the Director Party Shop, the Balloon Communications and Process Specialist is responsible for successful execution of the balloon program across all stores company wide by ensuring operational clarity, reducing execution gaps, and driving field alignment. The specialist will act as the central hub for all balloon-related communication, documentation, and process development to support stores in delivering a consistent balloon experience.

Major Activities

Process Standardization:

Develop and maintain SOPs (Standard Operating Procedures) that drive consistent execution across all store formats and regions.Serve as the Subject Matter Expert for processes and Standard Operating Procedures

Field Communication:

Develop and deliver clear communications to field teamsServe as the main point of contact for store and district leaders by delivering timely, actionable communication, especially during peak seasons, launches, and assortment resets.

Change Management:

Translate complex initiatives (e.g., helium transitions, assortment changes, bundling strategies) into clear, store-ready playbooks and rollouts.

Feedback Loop:

Respond to two-way communication channels that allow the field to report challenges and share best practices, enabling faster resolution and rollout of support resources.Gather feedback from store teams and adapt the process for efficiency.Identify opportunities to enhance the program.

Executional Clarity:

Monitor rollouts and support stores through troubleshooting and guidance.Create training material.Enhance clarity and operations efficiency by providing job aids, FAQ documents, and training guides that simplify processes like balloon inflation, bundling, and merchandising.

Cross-Functional Alignment:

Partner with Merchant, Supply Chain, and Operations teams to update seasonal or event-based balloon initiatives.Partner to ensure field readiness aligns with product availability and promotional strategy.

KPI Support & Tracking:

Audit compliance across stores.Support key performance metrics (attachment rate, shrink, execution compliance, etc.) by providing the field with actionable insights and clarity on expectations.

Other duties as assigned

Skills and Qualifications

Type

Knowledge/Skills/Abilities

Preferred Education/Experience

High School DegreeExperience in retail operations, store communications or project coordinationExcellent written communicationDetail orientedStrong organizational skills

Minimum Type of Experience Required

3+ years store operations and/or training experience3+ years retail store operations experience required  

Other

Maintains regular and reliable levels of attendanceHas excellent verbal, written and organizational skillsCustomer [store] focus must be a prioritySelf-Starter – able to manage multiple projects at the same time in and thrive in a challenging, fast paced environment that has frequent priority adjustments based on the needs of the businessDevelop and maintain productive relationships with supervisor and key cross functional personnel in the company

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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