Responsibilities:  

1. Provides friendly and engaged guest care at all times. 

2. Hires, trains, evaluates and communicates with all Bakery crew members including counseling and administering discipline when needed. 

3. Coaches and cross-trains crew members to encourage their management development in preparation for future promotional opportunities. 

4. Writes daily plans and weekly work schedules that anticipate the needs of the business. 

5. Actively participates in all phases of bakery production including mixing, weighing, scaling, kneading, proofing, donut frying and baking of products that ensure the availability of fresh bakery merchandise every day for our guests. Additionally, may be involved in production cake decorating requiring icing and decorating special occasion cakes and specialty desserts. 

6. Works towards acquiring product knowledge and expertise within department(s) in order to respond to guest questions and provide informative information about merchandise. 

7. Responsible for rotation of merchandise and maintenance of displays ensuring our products meet our freshness guarantee at all times. 

8. Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures. 

9. Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests. 

10. Works in and cultivates a team oriented work environment. 

11. Store is open seven days a week and may require weekend, holiday and shift work. 

Qualifications: • Passion for serving people and creating a guest focused work environment. • 1-2 years of department operations experience or equivalent education to be knowledgeable of the nature of every position within the department. • Passion for serving people and creating a guest focused work environment. • Math skills necessary, but not limited to following recipes, completing reports and calculating sales and discounts.  • Ability to work in wet environment in order to clean and sanitize tools, pots/pans and utensils using cleaning chemicals and detergents without allergic reaction. • Ability to work around food ingredients, produce and spices without allergic reaction. • Excellent communication skills with the ability to communicate with guests and crew members in professional and courteous manner. This includes answering telephone calls and using in-store intercom system. • Must be at least 18 years of age due to equipment use and work environment. • Current state Food Handler’s Permit is required. 

Work Environment:  Work space will be primarily in kitchen environment with exposure to machine induced background noise, ice/wet areas, hot ovens, fryers, slicers, freezers and refrigerated areas.   May be required to join a labor union.  Physical activity: Lifting, standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting 

Tools and Equipment: Oven, fryer, proof box, microwave, dough press, sheeter, knives, wrapper, cooking utensils, grater, box knife, pans/bowls/dishes, mixer, scale, computer, printer, Telzon, telephone, shopping cart, garbage compactor, bailer, pallet jack, flat bed, hand truck, ladder, calculator, dishwasher, box knife, mop, broom, floor squeegee. Cleaning supplies: bleach, hand soap, hand sanitizer, glass and multi-surface cleaner, floor degreaser, pot/pan detergent. Personal Protective Equipment: fryer gloves, heavy cotton oven mitts, heavy cotton sleeves, silicon oven mitt, heavy cotton gloves, goggles 

The pay range is $26.00 to $29.00 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).