National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.



At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits 

Full paid during training 

Nine days of Paid Time Off (PTO) in addition to regular vacations 

Fully reported wages to IMSS and Infonavit  

Weekly food vouchers of $316 MXN 

Weekly Payment 

Life and burial insurance 

Parking On-site 

Wellness Center On-site 

Exclusive coffee shop on-site 

Special discounts at establishments 

Employee Referral Program 

Monthly activities and celebrations 

 

About the role  

 

This department provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks. 

 

Key Responsibilities: 

Processes data in accordance with internal and external business requirements and documented guidelines 

Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, reentering changes and updating system of record to ensure accuracy and completeness of database information. 

Provides service, information and procedural guidance to customers. 

Handles unique or complex customer interactions 

Utilize established procedures to guide decision-making 

Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners 

Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation 

 

 

This is an on-site and full-time position in Tijuana, Baja California. 

 

Education and Experience  

 

High School Diploma or Equivalent (Required), even if the physical document is not available. 

 

Functional Skills 

 

Ability to multi-task (i.e. talking and typing simultaneously)  

Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills 

Professional verbal and written communication skills 

Ability to navigate through multiple systems. 

Fully Bilingual (English/Spanish)  

 

For this position, we offer up to $ 23,000 MXN. monthly before taxes. 

 

Start date:   Friday July 18th

 

Last day to apply: Friday July 4th

 

Apply today and be part of our team! 

 

Compensation

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.