Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.



At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits 

Full paid during training 

Nine days of Paid Time Off (PTO) in addition to regular vacations 

Fully reported wages to IMSS and Infonavit  

Weekly food vouchers of $316 MXN 

Weekly Payment 

Life and burial insurance 

Parking On-site 

Wellness Center On-site 

Exclusive coffee shop on-site 

Special discounts at establishments 

Employee Referral Program 

Monthly activities and celebrations 

About the role  

 

This department provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks. 

 

Key Responsibilities: 

Processes data in accordance with internal and external business requirements and documented guidelines 

Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, reentering changes and updating system of record to ensure accuracy and completeness of database information. 

Provides service, information and procedural guidance to customers. 

Handles unique or complex customer interactions 

Utilize established procedures to guide decision-making 

Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners 

Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation 

 

 

This is an on-site and full-time position in Tijuana, Baja California. 

 

Education and Experience  

 

High School Diploma or Equivalent (Required), even if the physical document is not available. 

 

Functional Skills 

 

Ability to multi-task (i.e. talking and typing simultaneously)  

Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills 

Professional verbal and written communication skills 

Ability to navigate through multiple systems. 

Fully Bilingual (English/Spanish)  

 

For this position, we offer up to $ 23,000 MXN. monthly before taxes. 

Start date:  May 16th of 2025

 

Last day to apply: May 2nd of 2025

 

Apply today and be part of our team! 

 

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

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