Job Description:

In order to support the Supportability Engineering department, Airbus Defence and Space is looking for a

Bachelor student in the field of Supportability Engineering (d/f/m), title of thesis “Technical Query Process Development for In-Service”

You are looking for a bachelor thesis and want to get to know the work of a job title? Then apply now! We look forward to you supporting us in the department designation as a bachelor student (d/f/m)!

Location: Manching

Start: 01.11.2025

Duration: 3 months

Are you passionate about structured process design and information flow in complex systems? This thesis focuses on analysing and designing an efficient and scalable Technical Query (TQ) management process, ensuring that customer technical requests are routed efficiently to the right stakeholders, tools, and data sources.

Your location

Located about an hour’s drive north of Munich, Manching is an up-and-coming market town that offers a wide range of leisure and cultural activities. Here, you can enjoy the quality of life in the countryside while the pleasures of near-by cities are still within easy reach.

Your benefits

Attractive salary and work-life balance with an 35-hour week (flexitime).

International environment with the opportunity to network globally.

Work with modern/diversified technologies.

At Airbus, we see you as a valuable team member and you are not hired to brew coffee, instead you are in close contact with the interfaces and are part of our weekly team meetings.

Opportunity to participate in the Generation Airbus Community to expand your own network.

A challenging and practice-oriented thesis with high visibility and relevance in the Supportability and Customer Service domain

The opportunity to actively shape a core communication process between customers, engineering, and system support teams

Deep insights into aerospace industry structures, data systems, and stakeholder networks

Access to real use cases, tools and internal processes

Supervision by experienced process and systems engineers with regular feedback

Your tasks and responsibilities

Analysis of current handling of Technical Queries within the organization

Identification of typical TQ types, origins (e.g. customer, internal), and routing challenges

Mapping existing data flows, tools and decision points

Design of a structured TQ process model, including:

Stakeholder and system interface definition

Responsibility assignment (RACI matrix)

Data flow diagrams (DFD) and communication workflows

Development of recommendations for tool support or automation (e.g. ticketing, dashboards)

Documentation of the process and guidelines for implementation

 Desired skills and qualifications

Enrolled student (d/f/m) in Industrial Engineering, Systems Engineering, Business Informatics or related field

Knowledge in process modelling (e.g. UML) is highly beneficial

Interest in cross-functional collaboration, engineering support and information flows

Familiarity with tools such as Excel, Visio, Confluence, or process mapping software

Strong communication and analytical skills

Fluent English required, German is a plus

Please upload the following documents: cover letter, CV, relevant transcripts, enrollment certificate. 

Not a 100% match? No worries! Airbus supports your personal growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space GmbH

Employment Type:

Final-year Thesis

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Experience Level:

Student

Job Family:

Support to Management <JF-FA-ES>

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