B2B Software Quality Assurance Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Part Time

Location: Global+

Reporting To: Client via Magic

Compensation: $6.00 / hour

Description\nAbout the Client
Our client is an innovative AI-powered sales training platform trusted by thousands of sales professionals worldwide. Backed by Y Combinator and certified with SOC 2 Type II and ISO27001, the company leverages cutting-edge technology to help sales teams improve call effectiveness, reduce ramp time, and increase revenue through AI roleplays and real call scoring.

Why does this role exist?
The QA & Customer Support Tester role is vital to maintaining and improving the quality of the client’s B2B software products. This position bridges customer-facing support and engineering teams by replicating customer issues, testing product features against design specifications (Figma), documenting findings, and escalating bugs. The goal is to enhance customer satisfaction and ensure the product meets high-quality standards.

The Impact you’ll makeCustomer Issue Replication & Support\nAnalyze customer logs and replicate reported errors to understand issues fully.\nEscalate verified problems to team leads or engineers swiftly.\nTrack and document issue resolution progress.\n
Product Testing & Documentation\nReview Figma design files to understand feature specifications.\nTest software features thoroughly to identify bugs or inconsistencies.\nCreate clear, structured documentation of test phases and findings.\nCollaborate with engineers to communicate issues and suggest improvements.\n


Skills, Knowledge and ExpertiseRequired:\nHands-on experience testing B2B software applications.\nProficiency using Figma or similar design/prototyping tools.\nExperience reviewing and analyzing re-logs or system logs.\nFamiliarity with database concepts and ticketing systems.\nStrong problem-solving and communication skills.\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nDetail-oriented with a knack for troubleshooting and root cause analysis.\nExcellent written and verbal communication skills for clear documentation and escalation.\nComfortable navigating technical tools such as Figma, databases, and ticketing platforms.\nAbility to work independently within a focused 20-hour workweek.\nCustomer-focused mindset, balancing technical rigor with empathy.\nYou should apply if… \nYou have a passion for software quality and helping customers succeed.\nYou enjoy bridging the gap between customer experience and engineering.\nYou are comfortable working remotely with flexible 4-hour daily shifts.\nYou thrive in a fast-growing startup environment with evolving product features.\nYou want to make a tangible impact on product reliability and user satisfaction.\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n20 hours per week\nMonday to Friday, 10 AM to 2 PM Pacific Time \nCompensation:\n$6 per hour\nNo benefits package included\n

Benefits