B2B Order Manager Employment Permanent Date display: 02/09/2025 #Ref.:7467

Salary :

Activity area : Business services

Post category :

Province : Quebec

Region : Quebec

Recruiter : Julie Guedj

Contact us : jguedj@st-amour.com

Job description :

Working hours : Monday to Friday

Job location : Quebec City

Salary : 50-60k fixed + year-end bonus

Position type: permanent contract

Job description

Our client is a family-owned business specializing in industrial coating products. They are looking for a new B2B Order Manager to ensure the complete and accurate processing of customer orders, guarantee efficient delivery, and provide an optimal customer experience.

Your role:

Ensure complete processing of customer orders, from entry to delivery. Accurately record orders in the system, verify information (items, quantities, addresses), and ensure accuracy. Manage returns and complaints in accordance with established procedures and maintain customer satisfaction. Track order progress and communicate with customers as needed. Coordinate with internal departments (warehouse, transportation, customer service) to ensure smooth delivery. Contribute to inventory management to avoid shortages and support purchasing. Identify and implement improvements to optimize order management processes.

Skills and qualifications :

Bilingual French/English (an asset). 2-3 years of experience in an order management role. Organization and rigor: Ability to manage multiple tasks simultaneously and meet deadlines. Attention to detail: Ensure the accuracy of processed data. Clear communication: Collaborate effectively with customers, colleagues, and internal partners. Proficiency with computer tools: Knowledge of order management and/or CRM systems. Problem-solving skills: Ability to anticipate and quickly resolve unforeseen issues. Apply