AWS Service Management

Country: Mexico

Education and Experience

Bachelor’s degree in computer science of related degreeAdvanced knowledge of ITIL best practices in the field of service delivery (Incident Management, Changes, Problems, Service Levels)1+ Years of Experience with Data analysis and metrics reporting1+ years of experience in similar projects performing the functions of management and monitoring of infrastructure changesBackground in systems automationCreation of processes, and documentation (playbooks and runbooks)Profficient negotiation skills and time managementBasic knowledge of cloud environments, preferably AWS and AzureTicketing tools (ServiceNow)OfficeEnglish Conversational competence in technical settingsEnglish reading and writing competence in technical settings