Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
Job DescriptionDeliver simple solutions to complex problems as an AWS Connect Systems Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.
At GDIT, people are our differentiator. GDIT is seeking a skilled AWS Connect Systems Engineer to design, implement, and maintain our Amazon Connect cloud contact center solutions. The ideal candidate will have at least two years of direct experience configuring, integrating, and supporting Amazon Connect, along with a strong background in AWS services and cloud architecture. The role will involve optimizing call flows, ensuring high availability, integrating with other AWS services, and leveraging conversational AI technologies such as Amazon Lex and Amazon Bedrock to enhance customer experience.
HOW AN AWS CONNECT SYSTEMS ENGINEER WILL MAKE AN IMPACT
- Design, configure, and maintain Amazon Connect environments, including contact flows, queues, routing profiles, prompts, and omnichannel capabilities.
- Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, API Gateway, SNS, SQS, CloudWatch, and Kinesis.
- Collaborate with development teams to implement Infrastructure as Code (IaC) using CloudFormation or Terraform.
- Develop and optimize self-service and automation workflows leveraging Amazon Lex for natural language understanding and Amazon Bedrock for generative AI enhancements.
- Monitor system performance, troubleshoot issues, and implement proactive solutions to maintain high availability and scalability.
- Ensure platform security, compliance, and alignment with best practices, including PCI-DSS and GDPR (if applicable).
- Provide documentation, knowledge transfer, and training to technical teams and end users.
- Participate in agile sprint planning, code reviews, and cross-functional collaboration sessions.
WHAT YOU’LL NEED TO SUCCEED
● Education: Bachelor of Arts/Bachelor of Science in Computer Science, Information Technology, Telecommunications, or related field (or equivalent work experience).
● Required Experience: 2+ years of direct, hands-on experience administering, configuring, integrating, and supporting Amazon Connect.
● Required Clearance: Must be able to obtain a Secret Clearance
● Required Technical Skills:
- Proven experience integrating Amazon Connect with AWS services (Lambda, S3, DynamoDB, API Gateway, SNS, SQS, CloudWatch, Kinesis).
- Proficiency in at least one programming or scripting language (Python, Node.js, Java, or C#).
- Familiarity with Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform.
● Required Skills and Abilities:
- Strong understanding of cloud networking, security, and authentication (IAM policies, roles, permissions).
- Experience with contact center architecture, IVR design, and call routing strategies.
- Strong troubleshooting, analytical, and communication skills.
● Preferred Skills:
- Experience implementing conversational AI solutions using Amazon Lex.
- Experience leveraging Amazon Bedrock for AI-powered customer service enhancements.
- AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator.
- Experience with multi-region Amazon Connect deployments.
- Familiarity with agile development methodologies.
● Location: Hybrid in Bossier City, LA strongly preferred
US CITIZENSHIP REQUIRED
GDIT IS YOUR PLACE
● Work with cutting-edge AWS cloud and AI technologies.
● Collaborate with a team of experts to deliver innovative contact center solutions.
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays