Cognizant is seeking a Cloud Lead in Mountain View, CA. The salary range for this role is between $117,000 and $135,000 depending on the experience and qualifications of the candidate. All candidates must have valid work authorization. Applications will be accepted until 05/06/2025. The successful candidate will possess strong technical skills, excellent communication and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction especially during peak periods. Responsibilities: · Assist with the installation configuration upgrades, maintenance and operation of physical and virtual endpoints (AWS Workspaces). · Create and maintain devices configuration procedural and technical documentation. · Troubleshoot and resolve incidents. · Develop and maintain physical and virtual standards and operational documentation. · Respond to communications from customers regarding problems or concerns in a timely and professional manner. · Maintain and develop strong relationships with customers with direct interaction with focus on improving customers’ perception of on time delivery quality responsiveness problem solving and service. · Other duties assigned as needed. Qualifications: · 5 years’ experience with installation, operations and upgrade of AWS Workspaces. · 3 to 5 years of experience with Terraform · 3 to 5 years of experience with Incident Management/Support. · 3 to 5 years of Windows Desktop Support experience. · Documentation Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.