As a AVS Digital Project Manager you will play a key role managing Alcon Digital Health integrations with AVS (Alcon Vision Suite) products. Representing best in class service as a liaison between Alcon customers, associates and partners. You will be the primary owner of the integration customer journey checklist, technical surveys and all project documentation. Each Digital Health installation must provide the customer an outstanding customer experience.
In this role, a typical day will include:
Ensuring customer readiness by following best practices set by Global PM LeaderOperational Readiness Design and customer workflowResponsible for project ownership, risk management, change management, issue tracking and escalation, project status and documentationIdentify, evaluate and support opportunities to improve a variety of systems and initiatives critical to Digital Health and AVS successManaging day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contractWorking closely with the Customer, Order Management Specialist, Manufacturing, and Field Teams (e.g., Install, Clinical Application Specialists, Sales) to remotely coordinate the delivery and integration process ensuring timely execution of assigned installation projectsExecuting Customer SOW (Statement of Work) for each Digital Health projectMaintaining alignment between the project team and external resourcesWHAT YOU’LL BRING TO ALCON:
Bachelor's Degree or proven related experience At least 5 years of experience in a similar roleFluency in English (oral & written). Any other languages are highly appreciated.Remote position with occasional onsite meetings; candidates within driving distance of the Alcon Warsaw office preferred.Excellent project management and leadership skills. PMP Certification is a plus but not requiredCustomer-oriented personDemonstrated ability to collaborate with a track record of influencing internal and external stakeholders at various levels. Ability to explain complex concepts to senior leaders, product experts, and customers.Prior exposure to the Medical Device or Healthcare industry would be highly desirable, providing valuable insight into industry-specific dynamics and challenges.Desirable understanding of cloud technology and the software industryHOW YOU CAN THRIVE AT ALCON:
Opportunity to work in best-in-class Organization among Medical Devices/Equipment sector.Truly international environment and daily interactions with colleagues from all over the world.Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other).Permanent employment contract, attractive base salary and annual bonus.Flexible hours and hybrid model of work (3/2, weekly),Brand new office in Marynarska 15, Warsaw, with a lot of facilities inside.Alcon Careers See your impact at alcon.com/careers
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