The Associate Vice President of Software Engineering for Marketing & Communication Platforms is a seasoned leader in software engineering, specializing in the agile delivery of MarTech and Sales CRM solutions. In close partnership with our Product team, this role plays a pivotal part in shaping the technology roadmap for marketing and sales platforms. Additionally, the Associate VP leads our software engineering teams, ensuring the successful execution of strategic initiatives and driving innovation across our MarTech and CRM capabilities.
As the AVP of Software Engineering for Marketing & Communication Platforms, you will lead the strategy, development, and scaling of our core marketing and communication technology. You’ll oversee engineering teams building platforms that power personalized customer journeys, omnichannel campaigns (email, SMS, push, social), CRM integrations, analytics, content delivery and workflow management. This role requires a blend of technical vision, leadership excellence, and deep expertise in SaaS platforms at scale.
Key Responsibilities
1. Strategic Leadership
Define the technical vision and roadmap for marketing and communication platforms.
Align engineering initiatives with business goals (e.g., customer acquisition, retention, revenue growth).
Drive innovation in AI/ML-driven personalization, Next Best Action, real-time analytics, and cross-channel orchestration.
2. Engineering Excellence
Oversee end-to-end development of scalable, fault-tolerant platforms handling high-volume data and transactions.
Ensure platform reliability (>99.9% uptime), security (GDPR/CCPA/TCPA compliance), and cost efficiency.
Champion modern architecture (microservices, event-driven systems, APIs) and DevOps practices & metrics (E.g. DORA).
3. Team Building & Management:
Lead, mentor, and grow multiple engineering teams (managers, architects, developers, QA, DevOps).
Foster a culture of collaboration, innovation, and operational excellence.
Recruit top talent and develop succession plans.
4. Stakeholder Collaboration:
Partner with Product, Marketing & Data Science to prioritize features and ensure platform alignment.
Communicate technical strategy to executives, board members, and non-technical stakeholders.
Manage vendor relationships (e.g., CDP, marketing automation tools).
5. Technical Oversight:
Review architecture decisions, code quality, and system design.
Stay ahead of industry trends (e.g., CDPs, identity resolution, GenAI in marketing).
Drive data privacy, security, and regulatory compliance.
Use your skills to make an impact
Required Qualifications
10+ years in software engineering, with 5+ years in senior leadership roles (Director/AVP level).
Proven track record building/scaling marketing and communications technology (e.g., CDP, Campaign Management, Workflow Management, email, SMS, push).
Deep knowledge of MarTech ecosystems, specifically Adobe Experience Platform (RT-CDP, AJO, CJA), Adobe Workfront and OpenText.
Mastery in Cloud platforms (e.g AWS/GCP/Azure), modern stacks (Java/Python/Node.js, React), databases (SQL/NoSQL), and data pipelines.
Success managing 50+ person engineering orgs with multiple teams.
Exceptional communication, strategic planning, and conflict-resolution skills.
Bachelor’s or Master’s in Computer Science or related field.
Preferred Qualifications
Background in AI/ML applications for marketing personalization and Next Best Action.
Knowledge of data governance and compliance frameworks (GDPR, CCPA, TCPA).
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.