The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions. **Responsibilities:** + Provide Level 2/3 support for business applications, troubleshooting technical and functional issues + Monitor daily Autosys job executions, system performance, ensuring uptime and reliability + Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues + Collaborate with cross-functional teams to identify and resolve production issues + Create and maintain documentation related to production issues and resolutions + Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions. + Coordinate with development , release management and business teams to during the UAT Testing phase of the sprint + Coordinate with SA and EAP teams on the System updates, green zones and COB activities + Monitor and Manage Inbound and Outbound feed SLA breaches + Provide timely updates on system performance and issue status to senior management + Participate in on-call rotation and respond to production issues after business hours + Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications **Qualifications:** + 10+ years' experience in an Application Support role L2 & L3 + Experience installing, configuring or supporting business applications. + Experience with some programming languages and willingness/ability to learn. + Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization + Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. + Demonstrated analytical skills + Issue tracking and reporting using tools + Knowledge/ experience of problem Management Tools. + Good all-round technical skills + Effectively share information with other support team members and with other technology teams + Ability to plan and organize workload + Consistently demonstrates clear and concise written and verbal communication skills + Ability to communicate appropriately to relevant stakeholders + Experience in developing and optimizing Unix shell scripts for automation and issue resolution. + Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting. + Have experience with **Big Data technologies, including Hadoop, Hive, Impala, and Spark.** + Manage job orchestration using tools like Autosys and other schedulers. **Education:** + Bachelor’s/University degree or equivalent experience + Master's degree preferred ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.