The Product Management Officer is responsible for assisting the product manager with the product planning and execution of consumer and commercial deposit and fee-based products, throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and assisting the product manager in working closely with IT, Sales, Marketing and Operations to ensure revenue and customer satisfaction goals are met.

ESSENTIAL FUNCTIONS

• Assist the product managers with defining and executing assigned product strategy and roadmap.

• Own all elements around subject matter product including all service-related challenges.

• Responsible for assisting with the design, financial feasibility, and operational impact of product offerings.

• Develop product positioning and messaging that differentiates products in the market.

• Assist the product managers track all product deficiencies, take lead in ensuring product issues are resolved.

• Maintain logs of all product issues to include discovery date and issue resolution date.

• Lead idea generation for new products and product marketing.

• Assist the Product Manager with developing and maintaining policy language in partnership with Operations, Compliance, and Audit.

• Provide support and product training to frontline team members.

• Assist the product manager with presenting to all levels within the bank including Executive Management.

QUALIFICATIONS

• Education: College degree with major in Finance, Marketing, or business-related discipline preferred but not required.

• Experience:  Minimum three years of banking experience, (five years preferred), of which a minimum of 2 years’ experience in Product Development, Product Management, or an equivalent role is preferred..

• Skills/Ability: Excellent presentation, interpersonal, professional, good verbal, and written communication skills; strong software knowledge (Excel, Word, PowerPoint); good analytical and research ability; organized with good prioritizing skills and have high attention to detail; good time management and able to manage multiple objectives at one time, with minimal guidance and supervision. Bilingual Chinese a plus but not required.