Job Description:

 

The AVP Process Engineering Lead is responsible for development and execution of process initiatives across WSG, leveraging tools where applicable from Six Sigma, Lean, and Change Management to identify and implement process improvement use cases. This role combines insurance business knowledge, process examination, data analysis, project/program management to lead improvement initiatives across Westchester. You will leverage your process-driven, analytical, communication, coaching, and technical skills to identify, define, plan, and implement transformative projects, process enhancements, automation, and support organizational goals.

Primary Responsibilities:

Engineer, lead, and deliver continuous improvement initiatives to stakeholders and business leaders that are compelling, motivate, drive change, create value, and drive buy-in. Orchestrate implementation and change management of solutions within the business; Communicate project status, issues, and risks to internal and external teams on a regular basis. Lead and develop BPO efforts across Westchester Operations. Deliver executive level presentations, leveraging strong relationships with Sales, Underwriting, Operations, and Claim’s functions to collect stakeholder input and ensure the adoption of optimized business processes. Conduct discovery, document current state processes, and identify areas of significant opportunity throughout Westchester teams (including underwriting, operations, risk consulting, product, etc.). Leverage analysis, feedback channels, and process metrics to identify areas of improvement that drive simplified products, create repeatable processes, streamline/simplify systems, improve the customer experience, and reduce issues and pain points.  Identify opportunities to optimize resource throughput and capacity utilization. Develop strategy and long-term organizational plans with executive leadership. Create or utilize project and program management tools to understand scope, monitor progress, identify resources, manage execution, and communicate status of multiple workstreams within various projects.  Create or utilize business process documentation (mapping, job-aids, etc.) to understand process steps, interdependencies, and applications used to complete transactions. Coordinate business owners, IT development teams, and other relevant stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed. Establish consistent standards and practices within the team and across Westchester. Delegate and assign project support, documentation creation, and analysis requests within the process engineering team. 

Core Competencies

Clearly convey expectations and provide constructive feedback to coach and grow individual contributors. Leverage effective communication to foster a positive team environment, promote collaboration, and deliver consistent and timely results to meet or exceed goals.  Ability to influence at multiple levels on relevant issues and challenges to secure buy-in Possess learning agility; quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise. Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide. Solid capability to execute and delegate tasks with quality, within deadlines and a positive impact on customer experience. Process orientation with strong attention to detail Clear understanding of root cause analysis and ability to suggest creative resolutions. Knowledge of digital and automation solutions in the marketplace and how they potentially apply to the insurance industry. Robust communications/ presentation skills, verbal and written. Self-motivated, results-driven and well-organized individual

Education and Experience

Bachelor's degree and 8+ years of experience in insurance or another financial services industryInsurance experience preferred Certified Six Sigma Black Belt, Lean, Change Management, or equivalent training/ certification is a plus.Management consulting or small team leadership experience is a plusExperience leading process discovery, process analysis, process design, or process optimization Advanced proficiency with Microsoft suite (specifically PowerPoint, Visio, MS Excel)Agile, Waterfall, or other project management/environment experience