AVP, Client Servicing Specialist, Global Markets Operations Singapore, Singapore **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-apac/job/Singapore/AVP--Client-Servicing-Specialist--Global-Markets-Operations\_25032709-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Role Description:** Responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries. Key responsibilities include onboarding, servicing and offboarding clients, opening, maintaining, and reconciling account information. Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients’ needs.. **Responsibilities:** • Improves and simplifies the client experience, reducing manual touchpoints • Ensures transactions are completed in an accurate and timely manner, managing escalations as needed • Supports the preparation of frequent reports and other measures of data • Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk • Identifies and flags potential risks in a timely manner **Requirements:** • Client facing experience and ability to conduct discussions with Clients in a confident manner. • Strong communications skills and ability to manage other teams to ensure resolution of queries. • Self-motivated and able to work independently. Candidate will be able to prioritize and know when to escalate. • Excellent time management skills: Able to prioritize and handle high volume and time sensitive client queries. • Demonstrate a logical approach to problem solving. • Ability to work under pressure in a team environment potentially managing multiple projects/deadlines simultaneously. • Ability to liaise with all levels of the firm and people with different experiences and backgrounds. • Demonstrate a high level of commitment and professional work ethic. • Understanding of Markets Operations Trade lifecycle with ideally a focus on Settlements & Corp Actions. • Fluent in written and spoken English, plus additional languages would be a benefit but not essential • Strong Microsoft Office skills (PowerPoint/Excel/VBA) would be preferred. **Other Qualifications:** • Knowledge of industry rules and regulations, as well as common industry wide business practices. • Strives to bring new thoughts and ideas to teams, to drive innovation and unique solutions. • Excels in working among diverse viewpoints to determine the best path forward. • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner • Commitment to challenging the status quo and promoting positive change. • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.