AVP, Claims Manager, Employment Practices Claims 

Chubb is seeking an AVP, Claims Manager to manage a team of examiners dedicated to handling litigated Employment Practices Claims and higher severity non-litigated claims. The team will be responsible for handling claims on behalf of Chubb Insureds across the United States and around the world.  The position will be based in our Simsbury, CT office and report to a Vice President of EPL Claims.    

 Duties & Responsibilities:

Ensure the delivery of timely and effective claims service through supervision of a team of examiners at various experience levelsTrain, mentor and develop staff who are at different stages of their career and experience levels Provide advanced technical guidance on claim investigation, reserving, case resolution and settlement strategiesActively participate in claim file and quarterly calls to address internal workflows, systems and compliance issuesDemonstrate highly developed analytical, problem-solving and negotiation skillsDevelop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplacePartner with internal business partners such as underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitmentsPartner with external business partners such as brokers, producers, and law firmsExhibit strong business acumen to your team of examiners as well as internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issuesEffectively control the use, work product and expenses of outside vendorsExercise leadership by conducting reviews of examiner work product and teamwork efforts to deliver well written, supported performance management feedback and reviewsShow exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plansPositively influence the team environment to maintain a high level of employee engagementLeverage knowledge transfer and training skills for effective staff development toward their personal success and career advancementAssist with outside counsel selection, management and oversightCommunicate with senior management team on matters of significanceIdentify litigation and claims trends and advise business clients and other claim staff regarding opportunities to address these trends

 Technical Skills & Competencies:

Advanced understanding of Claim Best Practices and Business AnalyticsAbility to incorporate analytical data into team managementExceptional negotiation skills and resources that will influence team resultsStrong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trendsExtensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulationExceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim departmentAbility to promote open communication that fosters an environment of continual learning, staff development and team collaborationTrack record of success in coaching and developing staffAn ability to be flexible, imaginative and to work well in teamsExceptional organizational, prioritization and time management capabilitiesInnovative thinker with ability to multi-task, plan and delegate appropriately.Approximately 7+ years of claims and/or legal experience in insurance claims and Employment Practices LiabilityExcellent written and oral communication skillsPrior supervisory experience is a plusDemonstrated background in leadershipProven track record of successSubject matter expertise in handling claimsAbility to manage claims examiners in multiple jurisdictions and within compliance standards

 Educational and Professional Requirements: 

Undergraduate degree from an accredited U.S. or foreign university or collegeJD degree preferred but not requiredProperty & Casualty Adjusters licenses If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.