This position will be responsible for the administrative management, staff development and technical claim results for the Chubb’s Direct Handle Commercial Claims Team. The individual will be responsible for delivering excellent financial and service results as well as a high-quality product involving commercial bodily injury and property damage claims. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).

The desired candidate is service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills. Candidate must be able to make timely and appropriate decisions. Experience in performance management, training, staff development, and succession planning is a strong plus. Oversight of bodily injury and property damage claims ensuring consistent handling across all Chubb entities. This position will:

Ensure high level of technical claim handling from professional claims staff

Interact with business management and direct leadership responsible for Commercial Casualty underwriting to communicate claim trends which impact the business

Ensure the commercial claims team operational activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures

Guide staff with the handling of commercial casualty claims, ensuring appropriate internal stakeholder coordination and execution

Analyze and provide appropriate direction on coverage and communicate coverage positions to appropriate parties

Provide outstanding customer service and works well with the insured, broker and TPA (when applicable) in the adjustment of claims

Set reserves within authority and make claim recommendations to senior management

Establish and maintains strong customer relations

Participate in regular and meaningful discussions with internal and external business partners

Ten or more years of experience as a claim professional with a high degree of competence in the handling of 

casualty claims

Strong presentation and negotiation skills

Experience with primary and excess bodily injury, property damage, and personal injury claims

Understanding of contractual indemnification issues and additional insured provisions

Effective communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys etc. in a positive manner concerning losses

Ability to motivate team members while working independently within authority

Experience in leadership and management roles

In-depth knowledge of adjustment processes, issues and trends in multiple lines of business 

Demonstrated ability in dealing with coverage matters.

Working knowledge of industry best practices and procedures.

An ability to work independently and assimilate learning materials on many different subjects from various sources. 

Excellent interpersonal communications and negotiation skills; and an ability to deal with staff, customers and business partners in a professional manner.

Ability to make prompt, intelligent decisions based upon complex loss scenarios. 

Who are we looking for?

an inclusive mindset which allows differences to be leveraged for better business results;open, transparent communication;teamwork and inclusion which draws on diverse ideas and perspectives; and

new ideas, innovation, and ways of thinking which support diversity.